Practice Policies & Patient Information
Accountable/Named GP for all Patients
The practice is required by the government under the terms of the latest GP contract to allocate all patients a named accountable GP.
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. However the practice keeps a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Having a named GP does not prevent you from seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
Compliments and Complaints
In Showell Park Health Centre, we want you to experience the best possible health care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well and identify areas that need improvement.
How to make a complaint or compliment:
- Phone 01902446711 and ask to speak to a member of the management team
- Come into the surgery and ask to speak to a member of the management team
- Email: [email protected]
- Complete our Comments and Suggestions form
However, if you feel we have not dealt with the issues you have raised as adequately as you would have wished you can choose to contact the Black Country Integrated Care Board (ICB), Time to Talk Team by:
Complete the online Complaint form:
https://blackcountry.icb.nhs.uk/contact-us/complaint-form
Post:
Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
Or visit the website:
https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk
COVID 19 Privacy Notice
View/Download our COVID 19 Privacy Notice.
GP Net Earnings
Publication of GP Net Earnings
All GP practices are required to declare the mean earrings (average pay) for GPs working to deliver NHS services at each practice.
The average pay for GPs working in Showell Park Health Centre in the last financial year was £58,035 before tax and National Insurance.
This is for 1 full time GP and 4 part time GPs who worked in the practice for more than six months.
Practice Privacy Notice
View/Download our Practice Privacy Notice.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website.
Training Practice
We are an accredited training practice and believe in helping the future of healthcare and for that reason from time to time we have Medical Students at the centre & help them with the development in a variety of skills you will always be informed and asked for consent for them to be part of a consultation and you do have the right to decline.